About These Terms
These terms and conditions govern your use of our website and the purchase of products from Houtward. By placing an order, you agree to these terms. Please read them carefully before placing an order. Last Updated: August 2026.
Who We Are
Houtward is operated by Maximilian Gabriel Houghton as an individual operator. Our postal address is 34 Beaumont Street, Leicester, LE2 4DB, United Kingdom. You can contact us via email at houtward@outlook.com or by phone at +44 79 3415 8978. Our support hours are Monday to Friday, 9 AM to 5 PM GMT, and we aim to respond within 2 business days.
Our Products
We strive to describe our products as accurately as possible. However, images are for illustrative purposes only, and minor variations may occur. We make every effort to ensure accuracy but do not warrant that descriptions are error-free.
Placing an Order
To place an order, browse our products, add your chosen items to the cart, and proceed to checkout. Your order represents an offer to buy, which we accept when we send you a dispatch confirmation email. Until acceptance, we may decline or cancel your order. You are obligated to pay for your order at the time of purchase.
Pricing and Payment
All prices displayed on our website are in Pounds Sterling (GBP). Houtward is not currently registered for VAT; no VAT is added to or collected on sales. We accept payment via Visa, Mastercard, American Express, PayPal, and Shopify Payments. Payment is taken at the time of order.
Delivery
We offer delivery through Royal Mail and DHL Express. Full details are set out in our Shipping & Delivery Policy. Our standard delivery estimate is 3-5 business days for Royal Mail and 1-2 business days for DHL Express. Risk in the goods passes to you on delivery.
Your Right to Cancel (Change of Mind)
You have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period starts the day after delivery. To cancel, please contact us via email at houtward@outlook.com. Full details including how to return items are in our Returns, Cancellation & Refund Policy.
Returns and Refunds
We offer returns and refunds in accordance with our Returns, Cancellation & Refund Policy. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Faulty Goods
Under the Consumer Rights Act 2015, you have the right to reject faulty goods within 30 days, request a repair or replacement, or seek a price reduction. For full details, see our Returns, Cancellation & Refund Policy.
Our Liability
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud. Other liabilities are limited to the extent permitted by law.
Complaints
If you have a complaint, please contact us via email at houtward@outlook.com. See our Complaint Handling Procedure for full details. If we cannot resolve your complaint, you may wish to use an alternative dispute resolution (ADR) provider. Find a certified ADR provider at tradingstandards.uk.
Changes to These Terms
We may update these terms from time to time. The terms that apply to your order are those in force at the time you place it.
Governing Law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction. If you live in Scotland, you can bring proceedings in Scottish courts; if in Northern Ireland, in Northern Irish courts.